Privacy policy

Who we are

This privacy notice is provided by kool, trading as Sunshine Cleaners ("we", "us", "our"). We provide residential house cleaning services across Queensland, Australia, through our website at sunshinecleaners.com.au.

We are the data controller for the personal information we collect about you. That means we decide how and why your information is used, and we are responsible for looking after it.

What information we collect

When you request a quote or book a clean, we collect:

• Your name
• Your phone number
• Your email address
• Your service address and suburb or postcode
• Details about your home you choose to share (bedrooms, bathrooms, access notes)
• Your booking preferences (date, duration, team size)
• Messages you send us through our forms, email or phone
• Basic technical information such as your IP address and browser type when you visit our website

How we use your information

We use your personal information to:

• Provide quotes and deliver the cleaning services you book
• Contact you about your booking, including confirmations and reminders
• Process payments and keep records of transactions
• Respond to your questions and provide customer support
• Keep our business records and meet our legal and tax obligations
• Improve our services and website

Legal basis for using your information

We rely on the following legal bases: performing our contract with you (providing the cleaning service you booked), our legitimate business interests (running and improving our business, preventing fraud), your consent (where we ask for it, such as marketing messages), and compliance with legal obligations (such as tax and accounting records).

Who we share your information with

We share your personal information only where needed, with:

• Our payment provider, Paddle, who acts as the Merchant of Record for orders placed through our website. Paddle processes payments, handles tax compliance and invoicing, and manages billing-related enquiries.
• Service providers who help us run our business, such as website hosting, email delivery and booking management tools
• Professional advisers such as accountants and lawyers where required
• Government or regulatory authorities where we are required by law

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described above, including meeting legal, tax and accounting requirements. When we no longer need it, we delete or de-identify it.

Your rights

Under Australian privacy law, you can ask to access the personal information we hold about you and ask us to correct it if it is wrong. You can also ask us to delete your information where we no longer need it, and you can opt out of marketing messages at any time.

To exercise any of these rights, contact us at info@sunshinecleaners.com.au or call 0434 850 753. We will respond within a reasonable timeframe.

How we protect your information

We use appropriate technical and organisational measures to protect your personal information, including secure systems, access controls and encryption where appropriate. Payment card details are processed by our payment provider and are never stored on our systems.

Cookies

Our website uses essential cookies needed for the site to function. We do not use advertising or marketing tracking cookies. You can control cookies through your browser settings.

Changes to this policy

We may update this privacy notice from time to time. The latest version will always be published on this page.

Contact us

If you have any questions about this privacy notice or how we handle your information, contact kool (trading as Sunshine Cleaners) at info@sunshinecleaners.com.au or 0434 850 753.